Privacy & Terms

1. General Terms

Welcome to our online store! The term 'True Design' or 'us' or 'we' or ‘the Company’ refers to the owner of the website (Statham Trade Single-Member Private Company TIN: EL800937396 Tax Office: Kallithea), whose registered office is located at 116 Arapaki Street, 176 75 Kallithea, Athens, Greece. The term 'you' refers to the user or viewer of our website.

Before you enter and browse our website, it is necessary to review the following terms and conditions which apply specifically to the use of True Design located at www.truedesign.shop. Further use and browsing of True Design implies and suggests the explicit and unreserved understanding and acceptance of the terms and conditions. If any user does not agree to these terms must refrain from the use of the store and from any transaction with it.

2. Amendment to these Terms and Conditions

The Company reserves the right to unilaterally amend or update these terms and conditions according to the needs and usages . In addition , it undertakes the obligation to inform users of any changes and any changes through the pages of this online store . It is clarified that changing conditions does not pertain to orders which you have already done .

3. User Account

You may use only one (1) password to open and access your account, and you may not use another account holder's password or allow anyone else to use your password, for any reason. You are solely responsible for the security of your username and password and any activity that occurs under your membership account, whether authorized or unauthorized. True Design will not be responsible for any losses incurred through the use of your password by a third party, except when unauthorized use is directly attributable to the gross negligence or fraud of the Company. You agree to immediately notify True Design of any unauthorized use or breach of your member account.

Should you forget your password, you may request an email to reset your password by using your username so that you can regain use of your account. This procedure assumes that the e-mail address provided by you when registering is used (or the new one provided in the event of an update).

The Company has the right to suspend or terminate any member account and refuse any and all current or future use of this service and any support without prior notice at its discretion. Such termination will result in the deactivation or deletion of the member account, and the forfeiture and relinquishment of all content in the account.

4. Prices of Goods

Prices of the products do not include VAT. Orders shipped within the EU between VAT-registered businesses are not subject to VAT. Products are subject to VAT when shipped to an EU country, where customer is not registered for VAT. Prices relate to amounts that are available in our warehouse or the warehouse of our suppliers, while the Company reserves the right to adjust prices.

5.1. Withdrawal and Returns

If you are a consumer –a natural person acting for purposes outside your trade, business or profession– then you are entitled to withdraw within 14 calendar days of receipt by returning the product to us. Please inform us about the issue in writing or by email and we will send you a return code and a return address that you should use. Please write the return code on the outside of the packaging and then return the product at your expense to the address provided to to you. The product must be in its original state, without being unsealed, and necessarily accompanied by the receipt of payment or invoice. Exchanges or reimbursements to made-to-order products can NOT be performed.

The refund will be completed within 21 business days from the date we receive the goods, and if the above conditions have been adhered to. We will normally refund you using the same payment method that you used to purchase the goods. Shipping and packaging charges will not be refunded.

5.2. Damaged or Faulty Goods

We cooperate with professional carriers, but nevertheless you must examine goods on arrival before signing for it. If a product is damaged or faulty, please contact us at once of receipt or of the fault developing, and we will arrange a refund or replacement. We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

6. Cancellation

If a transaction cannot be completed for any reason, including cancellation by True Design, the latter will notify each user in such transaction by email, to the email address each has provided to www.truedesign.shop. True Design, in its sole discretion , may cancel any transaction if the user fails to agree on the terms required to compete the transaction, by clicking the ‘Agree’ button as requested on the website.

For full or partial cancellation of your order, provided that the dispatch process has not started, you can email us at support@truedesign.shop and one of our associates will be happy to assist you .

7. Provided Information and Goods

The Company is committed to accuracy, veracity and completeness of the information listed at the online store, as for the identity of the company so for the transactions carried out by the online store. The Company, in the context of good faith, is not responsible and is not bound for mistakes made during the data entry process at the online store and shall be entitled to rectification of mistakes anytime it becomes aware of their existence.

8. Limitation of Liability

Within the framework of transactions, the Company shall not be responsible for any damages that may be caused by the execution or non-execution of orders or by the order delay for any possible reason. True Design shall not offer any guarantee for the availability of goods, but will promptly notify the customers of any unavailability. The online store offers content (information, names, photos and pictures), products and services available through the website ‘as they exactly are’. In no case the Company shall not bear civil or criminal liability for any damage (caused deliberately, intentionally or accidentally, which collectively or separately represent the loss of revenue, data, lost profits, compensation, etc.) that may be incurred by a visitor of the online store or third person due to the operation, proper or not, or/and to the use of the website, or/and to impossibility to provide services or/and products or/and to information available through the website, or/and due to any unauthorized interventions of third parties to products or/and services or/and information provided.

The Company reserves the right at any time and for any reason, with or without notice, to temporarily suspend, limit or terminate the user access to www.truedesign.shop and the usability of information and services, in whole or partially. The Company also reserves the right to modify, suspend, discontinue temporarily or permanently or restrict part of the services provided through the website. In all cases referred to in this paragraph, the Company has no liability towards the user or any third party.

9. Order Delays

The Company is not responsible for delays in performance (including delivery) due to circumstances not attributable to its fault or due to force majeure and will be entitled to an extension of time for execution. Examples could be strikes, terrorism, war, problems with suppliers / transport / production, currency fluctuations, governmental or regulatory action and natural disasters. If this lasts more than two (2) months, this Agreement may be terminated by either party without compensation.

10. Intellectual Property Rights

The entire content of the online store, including the distinctive titles, signs, pictures, graphics, photos, drawings, texts, etc., constitutes the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international agreements.

Any copying, transmitting or creating derivative works based on this content, or misleading the public about the real provider of the online store, is forbidden. Reproduction, republication, loading, announcement, dissemination, broadcasting or any other use of the content in any way or by any means, for commercial or other purposes, is allowed only with the prior written consent of True Design or any other copyright holder. Names, pictures, logos and distinctive features, that represent the online store with the trademark of True Design or the third parties and their products or services, are the proprietary marks of the company or of the third parties and are protected by the relevant trademark laws. Their appearance at the website is in no way to be construed as a conveyance or granting of permission or right to use them.

11. User Responsibility

Users agree and undertake not to use the online store with the trademark of True Design for:

1. sending, publication, email distribution or transmission by other ways of any content which is illegal by any reason, causing unlawful attacks and damage to the Company or to the third party, or offends the confidentiality or privacy of information concerning any person; 2. sending, publication, email distribution or transmission by other ways of any content causing breach of morality, social values, minors, etc; 3. sending, publication, email distribution or transmission by other ways of any content that users have no right to convey according to law or to existing agreements (such as inner information, proprietary or confidential information, received or disclosed as a part of corporative relations, or which is protected by confidentiality agreements); 4. sending, publication, e-mail distribution or transmission by other ways of any content that causes infringement of any patent, trademark, commercial secret, copyright or other intellectual property of third parties; 5. sending, publication, email distribution or transmission by other ways of any materials containing virus software or other codes, files or programs created with the purpose of interruption, damage, destruction of the equipment of any software or of the computer hardware; 6. intentional or unintentional violation of current legislation or of provisions; 7. third parties harassment in any way; 8. collecting or saving of personal information concerning other users.

12. Links at the Website

The links listed at this site will let you leave the web page of True Design. The related pages are not under control of the Company and the Company bears no responsibility for the content of any of the related pages or for any of the links listed at one of the related pages, or for any changes or updates at such pages. The Company shall not be responsible for emissions of the network or for any kind of transmission received from any of the related pages. The Company offers these links only as facilitating and the inclusion of any of them does not imply approval of a link by the Company.

13.1. Personal Data

Personal Data is considered to be information such as name, occupation, email, home address, telephone number or fax number and other details which identify an individual. Users of this site are not required to provide personal data in order to browse or have access to www.truedesign.shop However, in the event that users wish to participate in services provided by the website, it is required that they fill in the fields on the relevant forms marked with an asterisk so that the Company can provide those services to them.

13.2. Personal Data Management

The purposes for which a user’s personal data is collected are clearly outlined in each form that users are asked to complete. The Company keeps records and process personal data solely for purposes of communication, statistics, market surveys or improvement of services. As for the suggestions and ideas which come into the possession of the Company through the website, they can be used by the Company in any way with the user’s permission. Any user who provides said information, suggestions or ideas voluntarily waives any rights to their use or to compensation thereof.

13.3. Personal Data Protection from Third Parties

The Company is bound not to sell, share or distribute personal data to third parties, except as provided by law and only to the competent authorities. The Company has the right to provide personal data to third parties who are acting on behalf of the company in order to process personal data, but only in a way that is in accordance with the above paragraph. Third parties are prohibited from providing personal data to other third parties, except in cases provided by law.

13.4. Acceptance of Terms

The provision of personal data under the terms outlined above by users of www.truedesign.shop constitutes acceptance of the Terms of Use of their data according to this agreement. In the event that users do not agree with the above use of their personal data, they should not complete the relevant fields. Users may contact the competent department through the contact form found in this website, to verify the existence of any personal records and to demand that they be rectified, changed or deleted.

14. Security

True Design uses secure sockets layer (’SSL’), a security protocol that provides data encryption, server authentication, and message integrity for connections to the Internet to ensure that the data you provide to www.truedesign.shop is not transmitted over the Internet unencrypted and cannot be viewed by unauthorized individuals. True Design has also implemented a security system requiring a user ID and a password to access your transactions on the website. You agree not to give your password to any other person or entity and to protect it from being used or discovered by anyone else.

15. Governing Law and Jurisdiction

The terms and conditions on this page shall be governed by and construed in accordance with Greek legislation. Any disputes arising out of the terms and conditions shall be adjudicated exclusively by Athens Civil Courts.

16. Contact Us

For further information and inquiries as regards the above Terms and Conditions or for the exercise of any legal right with regard to the personal data processing, the user shall contact the Company by phone at +30 210 991 3670 or by email at hello@truedesign.shop