Returns Policy

1. Withdrawal & Returns

If you are a consumer –a natural person acting for purposes outside your trade, business or profession– then you are entitled to withdraw within 14 calendar days of receipt by returning the product to us. Please inform us about the issue by filling out our contact form or by sending an email to support@truedesign.shop and we will send you a return code and a return address that you should use. Please write the return code on the outside of the packaging and then return the product at your expense to the address provided to to you. The product must be in its original state, without being unsealed, and necessarily accompanied by the receipt of payment or invoice. Exchanges or reimbursements to made-to-order products can NOT be performed.

The refund will be completed within 21 business days from the date we receive the goods, and if the above conditions have been adhered to. We will normally refund you using the same payment method that you used to purchase the goods. Shipping and packaging charges will not be refunded.

2. Damaged or Faulty Goods

We cooperate with professional carriers, but nevertheless you must examine goods on arrival before signing for it. If a product is damaged or faulty, please contact us at once of receipt or of the fault developing, and we will arrange a refund or replacement. We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.